In Step 3, SalesLink will remember the last 10 email subjects and email headlines you've used. It will also remember the last opening paragraph you've sent. However, SalesLink does not remember the last categories and topics you included in your last email. Alternatively, to find out what categories and topics you sent in a previous email, go to the Reports tab and click on the last email you sent to review the content of that email.

In the Reports page, when an email has been sent successfully under the Bounce column it will say No Bounce. However, sometimes it will say an email has bounced, this means the email was rejected for some reason. There are two classifications for bounces, hard and soft.

Soft Bounce - This means that the recipient's server was down or too busy. It also could mean that the recipient's inbox is full.

Hard Bounce - This means that the email message has been rejected because the recipient's email address is likely invalid. To correct this, verify the email address is correct and try sending the email again.

To preview an email before you send it, proceed through Step 1 and Step 2 in SalesLink by selecting your Contacts and the Content. In the third step, Preview and Send, simply click the green Preview button located on the bottom left of the screen.

To track who has opened and clicked on links in your SalesLink emails, click on the Reports tab. A list of all your past emails will be listed here. You can use the search bar or click on an email to display the details of that particular email. The Email Details screen will tell you when the email was opened and what links they clicked on. You may also create a report of all the emails that you've send by clicking on the Email Activity Report in the Reports page. When it prompts you, open the file in Excel (or the program of your choice).

In order to receive Twitter notifications when an email is opened, first go to your Preferences. Next, scroll down to the bottom of the page and locate Notify Me When My Emails Are Opened. Below this, click Connect under Enable Twitter Notification. Clicking this button will redirect you to a new page where you will sign into your Twitter account. Afterwards, you will be redirect back to the Preferences page. Notifications will now be sent to your Twitter account when emails are opened. To remove this feature, simply click the remove button beside Connect.

In order to enable/disable email notifications when your emails are open, under Notify Me When My Emails Are Opened in Preferences there is a box to click Enable Email Notifications. This is where you can turn on, or off email notifications.

Yes! You can upload your existing contact list by first saving your contact list as a .CSV file prior to uploading it to SalesLink. Click on the Manage Contacts tab and under the heading Import Contacts you can import your .CSV file. Complete the onscreen instructions in order to complete the upload. For detailed instructions click here.

We have loaded some sample content into SalesLink for you to use. The sample content gives insight into what you can do with the WYSIWYG editor. Try sending yourself a SalesLink email with sample content to see how it's displayed. From here, you can create a copy of any of the topics and edit them to include your own content.

From the Manage Content tab you have the ability to create, edit and delete categories and topics within SalesLink. Creating content is not difficult - see our wiki entry for instructions on the different ways you can create your own content. If you have any questions about this topic, please email us.

For Web Designers who know about designing for email, creating a custom template is fairly easy. We have a detailed list of specifications here. Otherwise, you can also contact us and we can create a custom template for you.

Yes! You can easily upload files that you want to distribute to people into SalesLink. After creating content, you can link to the files you previously uploaded. When your recipient downloads the file, it will be recorded as a click-through on your reports. This is an easy way to see what your recipients are clicking on and a great way to distribute documents, presentations, forms, etc.

Yes! Originally SalesLink was designed as a one-to-one communication tool but we've changed that. Now you have the ability to send personalized and targeted emails to up to 50 contacts at a time.